REFUND POLICY
Last update 09.09.2024
This Refund Policy (hereinafter also referred to as the “Policy”) forms part of the Terms of Use (hereinafter also referred to as the “Terms”) and must be read in conjunction with them. Capitalized terms used in this Policy shall have the meanings set forth in the Terms.
If you have any questions regarding payment or refunds, please contact our support team via the Contact Us form or send an email to: b.world.help@gmail.com.
- If you wish to terminate your Subscription in accordance with Clause 15.6 of the Terms, you are entitled to a refund, provided that you, as a consumer, have notified us of your right to opt out within 14 (fourteen) calendar days from the moment you first purchased the Subscription. After the end of the grace period of 14 (fourteen) calendar days, no compensation for termination of the agreement concluded between us and cancellation of the Subscription is provided.
- To receive a refund, you must:
– contact the support service with an appropriate written request for a refund. The request must be sent from the same email address specified in your Account;
– after submitting a request, you cannot continue using the Service. Otherwise, it will be considered as your consent to continue using the Service and you are waiving your right to opt out. - Refunds are made in the same currency in which you paid for the Subscription.
- Refunds are made in the same way as the Subscription payment was made, i.e. to the same bank card or digital wallet from which the Subscription payment was made.
- We are not responsible for any fees that may be imposed by payment service providers or applicable laws in your jurisdiction when processing refunds.
- You can use the refund only once. If a refund has already been issued, you have no right to further dispute the refund request or open a new transaction cancellation dispute with us or the third-party payment service provider, bank or financial institution.